YesDok

Please follow the following steps to register at YesDok
1. Download the YesDok application from Google Play Store or App Store
2. On the initial page, click the "Sign Up" button
3. Fill the required information such as your name, email and WhatsApp number
4. Enter the invitation code (if any)
5. Click on the "Submit" button

Please make sure the phone number you entered is correct. You may check your verification code at your inbox or spam mailbox. If you still haven’t receive a verification code, please click on the "Resend Code" button. If you have further questions, please contact us at: help@yesdok.com

Please follow the following steps to reset your PIN:
1. Click on the "Forgot security pin?" button on the page to enter the PIN
2. Enter the phone number that is registered at your account and send it
3. You will get a temporary PIN on your registered phone
4. Enter the temporary PIN on the given page
5. Enter your new security PIN and submit the changes

Please follow the following steps to reset your PIN:
1. Click on the Account page on the menu below
2. Click on the security PIN button
3. Input your security PIN
4. Enter the new security PIN
5. Submit the new PIN

Please follow the following steps to change your phone number:
1. Click on the Account page on the menu below
2. Click on the WhatsApp number button
3. Input your security PIN
4. Enter the new WhatsApp number
5. Wait for the verification code to be sent to your WhatsApp and email, then enter the verification code

For changes in email addresses, please contact us at: help@yesdok.com

Yes, you can delete your YesDok account. Please follow the following steps to delete your YesDok account:
1. Click on the account page on the menu below
2. Click on the delete account button, and enter your security PIN to complete the process

Yes, you don"t need to worry, YesDok guarantees your health information is safe and protected by AES-256 bit encryption. For sponsored consultations, sponsors have the right to access your corresponding consultation data

Please follow the following steps for sonultation with our 24 hour general practitioner call center:
1. Press the "Yes" button on the homepage
2. select the "Dokter 24 Jam" option for the consultation
3. Choose your payment method
4. Start the consultation by using video call, telephone or chat

Please follow the following steps for consultation with a specialist:
1. Press the "Yes" button on the homepage
2. Choose one of the specialist categories and select one of the available specialist
3. Select one of the available schedule
4. Continue to selecting the payment method
5. Complete the transaction

Your doctor will contact you at the selected schedule

For a 24 hour general practitioner, a tariff of Rp35,000/Rp70,000/Rp100,000 per session will be charged depending on the intensity of the request and the availability of our doctors.

If you use a consultation package as the payment method, then a counter on the package will be reduced when you consult with a doctor.

The consultation package can be purchased at the store menu on the homepage. The package can only be used for 24 hour general practitioner consultation

For a specialist consultation service, the tariff will be determined by each specialist which ranges from Rp20,000 - Rp1,500,000 per session

You can choose the following payment methods: Dana, LinkAja, OVO, credit card and Virtual Account BCA

For 24 hour general practitioners, the duration is 10 minutes. For specialist, the duration are 10, 20, 30 or 40 minutes.

For a consultation with 24 hour general practitioner you can add an additional session of 10 minutes with an additional cost.

For a consultation with specialists, it is not possible to add an additional session, but it is possible to book a new available schedule

Yes, you can change the consultation mode to video/telephone/chat without disconnecting by clicking the telephone or chat mode below the screen

Please follow the following steps to see the summary of a consultation:
1. From the homepage, click on the History menu below
2. Select a completed consultation
3. Enter your security PIN

Yes, you can share your consultation summary. Please follow the following steps to share your consultation summary:
1. From the homepage, click on the history menu below
2. Click on the green share icon on a completed history card
3. Enter your security PIN
4. Enter the email you want to share with
5. Choose how long you want to share your medical summary
6. Agree on the terms and conditions
7. Share the summary

For 24 -hour general practitioner services, contact us to submit a refund at help@yesdok.com

For specialist doctor services, if the doctor fails to call on the agreed schedule, the patient will receive 100% refund. If the patient fails to answer the scheduled consultation, the patient will get a refund of 90% of the consultation fee.

You are got the opportunity to reschedule if there is a doctor or patient failure.

You can see the reschedule icon in the history/notification section on the YesDok application homepage. You can use the Retain balance as a payment method or split the bill if the consultation fee is above/below the previous consultation fee.

YesDok balance is the Retain Balance fund that has been used for payment after rescheduling. YesDok balance can be used to finance 24-hour doctor services, specialist doctors, and package purchases

Please refer to your profile account in the YesDok application. You will need to fill out a refund form on the YesDok Balance Information page. If you have any questions, please contact us at help@yesdok.com.

Bank admin fee Rp10,000
E-Wallet admin fee Rp2,000
Transactions with balance below Rp20,000 can only be done using E-Wallet.

You can buy medicine after having a consultation with a doctor through a pharmacy that has collaborated with us, which is K24 or you can download an e-prescription and shows it at the nearest pharmacy

No. You can only buy medicines that is recommended by doctors through consultation

No. Orders cannot be cancelled or refunded

The minimum medicine transaction is Rp10,000 (ten thousand rupiahs) before shipping

Please contact customercare@k24klik.com

Please contact customercare@k24klik.com

The network indicator is shown to notify that your network is connected to the YesDok Consultation Network

Here are the following explanation for each color on the network indicator: Blue: You are being connected to YesDok"s network Red: You have not been connected to YesDok network, therefore the doctor cannot make a call. Green: You have been connected to Yesdok"s network, therefore you can receive a doctor"s call.

Your indicator network is red because it is not connected to the YesDok"s network. This will cause you to not be able to have consultation with a doctor. Make sure you have a stable internet connection on your phone. If your network indicator remains red within 1-3 days, please contact us at help@yesdok.com.

If your problem is not on the list, please contact help@yesdok.com.

You can add your family or closest person that either has YesDok account or not. Each YesDok account can create up to 4 member.

You can stop financing your dependents. Please follow the following steps to stop the financing of your dependents:

From the "Home" menu press the "sponsor" button > Edit members who wants their financing to be stopped > enter your security pin or use Your fingerprints > slide down, then press "delete" to remove the account from the list and remove their financing.

Yes, you can see your dependents" history as long as you are the one who covers the consulting fee. To see the history, click on the "History" button. Then, press the down arrow button on the profile you want to details. Insert a security PIN or use your fingerprint to access the consultation summary.

You can cover other people"s consulting fees by adding them as a member to your account. Please follow the following steps to add a member:
1. From the home page, press the "Member" button at the top of the page
2. Select "Members"
3. Select "Add profile" and complete the profile information, then "Save". You can cover other people"s consulting fees up to 4 members